Terms of use


This website is operated by CMVA/ACVM. The terms “we”, “us”, and “our” refer to CMVA/ACVM. The use of our website is subject to the following terms and conditions of use, as amended from time to time (the “Terms”). The Terms are to be read together by you with any terms, conditions or disclaimers provided in the pages of our website. Please review the Terms carefully. The Terms apply to all users of our website, including without limitation, users who are browsers, customers, merchants, vendors and/or contributors of content. If you access and use this website, you accept and agree to be bound by and comply with the Terms and our Privacy Policy. If you do not agree to the Terms or our Privacy Policy, you are not authorized to access our website, use any of our website’s services or place an order on our website.


1. Use of our Website

You agree to use our website for legitimate purposes and not for any illegal or unauthorized purpose, including without limitation, in violation of any intellectual property or privacy law. By agreeing to the Terms, you represent and warrant that you are at least the age of majority in your state or province of residence and are legally capable of entering into a binding contract. You agree to not use our website to conduct any activity that would constitute a civil or criminal offence or violate any law. You agree not to attempt to interfere with our website’s network or security features or to gain unauthorized access to our systems. You agree to provide us with accurate personal information, such as your email address, mailing address and other contact details in order to complete your order or contact you as needed. You agree to promptly update your account and information. You authorize us to collect and use this information to contact you in accordance with our Privacy Policy.

2. General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason. We reserve the right to  make any modifications to the website, including terminating, changing, suspending or discontinuing  any aspect of the website at any time, without notice. We may impose additional rules or limits on the use of our website. You agree to review the Terms regularly and your continued access or use of our website will mean that you agree to any changes. You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of our website or for any service, content, feature or product offered through our website.

3. Products or Services

All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region or jurisdiction. Prices for our products are subject to change, without notice. Unless otherwise indicated, prices displayed on our website are quoted in Canadian dollars. We reserve the right, in our sole discretion, to refuse orders, including without limitation, orders that appear to be placed by distributors or resellers. If we believe that you have made a false or  fraudulent order, we will be entitled to cancel the order and inform the relevant authorities. We do not guarantee the accuracy of the colour or design of the products on our website. We have made efforts to ensure the colour and design of our products are displayed as accurately as possible on our website.

4. Links to Third-Party Websites

Links from or to websites outside our website are meant for convenience only. We do not review,
endorse, approve or control, and are not responsible for any sites linked from or to our website, the  content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and we will not be responsible or liable for any damages in connection with  linking. Links to downloadable software sites are for convenience only and we are not responsible or  liable for any difficulties or consequences associated with downloading the software. Use of any  downloaded software is governed by the terms of the license agreement, if any, which accompanies or  is provided with the software.

5. Use Comments, Feedback, and Other Submissions

You acknowledge that you are responsible for the information, profiles, opinions, messages, comments  and any other content (collectively, the “Content”) that you post, distribute or share on or through our  website or services available in connection with our website. You further acknowledge that you have full  responsibility for the Content, including but limited to, with respect to its legality, and its trademark, copyright and other intellectual property ownership. You agree that any Content submitted by you in response to a request by us for a specific submission may be edited, adapted, modified, recreated,  published, or distributed by us. You further agree that we are under no obligation to maintain any  Content in confidence, to pay compensation for any Content or to respond to any Content. You agree that you will not post, distribute or share any Content on our website that is protected by copyright, trademark, patent or any other proprietary right without the express consent of the owner of such proprietary right. You further agree that your Content will not be unlawful, abusive or obscene nor will it
contain any malware or computer virus that could affect our website’s operations. You will be solely  liable for any Content that you make and its accuracy. We have no responsibility and assume no liability  for any Content posted by you or any third-party. We reserve the right to terminate your ability to post on our website and to remove and/or delete any Content that we deem objectionable. You consent to such removal and/or deletion and waive any claim against us for the removal and/or deletion of your  Content.

6. Your Personal Information

Please see our Privacy Policy to learn about how we collect, use, and share your personal information.

7. Errors and Omissions

Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update  information at any time, without prior notice (including after an order has been submitted). Such errors, inaccuracies or omissions may relate to product description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law. We do not undertake to update, modify or clarify information on our website, except as required by law.

8. Disclaimer and Limitation of Liability

You assume all responsibility and risk with respect to your use of our website, which is provided “as is” without warranties, representations or conditions of any kind, either express or implied, with regard to information accessed from or via our website, including without limitation, all content and materials, and functions and services provided on our website, all of which are provided without warranty of any  kind, including but not limited to warranties concerning the availability, accuracy, completeness or  usefulness of content or information, uninterrupted access, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose. We do not warrant that our website or  its functioning or the content and material of the services made available thereby will be timely, secure, uninterrupted or error-free, that defects will be corrected, or that our websites or the servers that make our website available are free of viruses or other harmful components. The use of our website is at your sole risk and you assume full responsibility for any costs associated with your use of our website. We will not be liable for any damages of any kind related to the use of our website. In no event will we, or our affiliates, our or their respective content or service providers, or any of our or their respective directors,
officers, agents, contractors, suppliers or employees be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action, or lost revenue, lost profits, lost business or sales, or any other type of damage, whether based in contract or tort (including negligence), strict liability or otherwise, arising from your use of, or the inability to use, or the performance of, our website or the content or material or functionality through our website, even if we are advised of the possibility of such damages. Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations, may not apply to you and our liability will be limited to the maximum extent permitted by law.

9. Indemnification

You agree to defend and indemnify us, and hold us and our affiliates harmless, and our and their respective directors, officers, agents, contractors, and employees against any losses, liabilities, claims, expenses (including legal fees) in any way arising from, related to or in connection with your use of our website, your violation of the Terms, or the posting or transmission of any materials on or through the  website by you, including but not limited to, any third party claim that any information or materials provided by you infringe upon any third party proprietary rights.

10. Entire Agreement

The Terms and any documents expressly referred to in them represent the entire agreement between  you and us in relation to the subject matter of the Terms and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. Both you and we acknowledge that, in entering into these Terms, neither you nor we have relied on any representation, undertaking or promise given by the other or implied from anything said or written between you and us prior to such Terms, except as expressly stated in the Terms.

11. Waiver

Our failure to exercise or enforce any right or provision of the Terms will not constitute a waiver of such  right or provision. A waiver by us of any default will not constitute a waiver of any subsequent default.  No waiver by us is effective unless it is communicated to you in writing. Headings Any headings and titles herein are for convenience only.

12. Severability

If any of the provisions of the Terms are determined by any competent authority to be invalid, unlawful or unenforceable, such provision will to that extent be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.

13. Governing Law

Any disputes arising out of or relating to the Terms, the Privacy Policy, use of our website, or our
products or services offered on our website will be resolved in accordance with the laws of the Province of New Brunswick without regard to its conflict of law rules. Any disputes, actions or proceedings relating to the Terms or your access to or use of our website must be brought before the courts of the Province of  New Brunswick in the City of St. John, New Brunswick and you irrevocably consent to the exclusive jurisdiction and venue of such courts.

14. Questions or Concerns

Please send all questions, comments and feedback to us at:
2344 Westfield Road,
Saint John, New Brunswick E2M 6J3


We do not accept returns. But we must accept cancellations. Therefore…

Membership fees:
Membership is from January 1st to December 31st of each year. Membership fees are not reimbursed  unless paid at once for more than one year. In that case, passed and current years will not be reimbursed. Only years to come may be reimbursed. A written reimbursement request must be sent by  email to director@cmva.com . No verbal reimbursement request will be accepted.
Exams fees:
An individual may ask for cancellation and reimbursement of a certification exam 10 business days prior  to the exam date. 15% administration fees will be withheld from the exam fee.
If an individual has paid his exam fees in advance but does not meet the ISO 18436 Standards to write a certification exam, resulting in CMVA’s refusal to write an exam, the exams fees will be reimbursed in totality.
A written reimbursement request must be sent by email to director@cmva.com . No verbal
reimbursement request will be accepted.
Exam proctoring fees:
A candidate cancels an exam session and a proctor with proctor fees was involved, at least 10 business days prior to the exam date:
The proctor is CMVA personnel: 15% administration fees will be withheld from the amount charged to proctor the exam. A written reimbursement request must be sent by email to director@cmva.com . No
verbal reimbursement request will be accepted.
The proctor is not CVMA personnel: the exam candidate will have to make arrangements with the
proctor involved. CMVA cannot be held responsible for the cancellation fees that may be charge to the candidate.
AGM/ATC registration fees:
Attendee cancellations received in writing no later 15 business days before the event will be issued a full refund of conference and social event fees, less a 15% administration fee calculated on the total fees of  the registration. No refunds will be made for cancellations after 15 business days before the conference. If you are unable to attend the conference, you may transfer your registration to another person in your company. Please email your requests director@cmva.com .
AGM/ATC Booth cancellation:
Booth cancellations received in writing no later 30 business days before the event will be issued a full refund of booth registration (including one booth attendant only), less a 15% administration fee calculated on the total fees of the registration. No refunds will be made for cancellations after 30 business days before the conference.
If you are unable to attend the conference, you may transfer your registration to another person in your company. Please email your requests director@cmva.com .

CMVA Privacy Policy

Personal information collected through our website
All personal information collected on the individuals through our website, for any request or
communication, remains strictly confidential.

Credit Card Protection
a) When using a credit card for purchases on www.cmva.com, a secure process provided by one of the largest credit card processors in the country is used. Credit card numbers are never stored on any CMVA/ACVM computer
b) Credit card receipts are emailed with part of the number obscured, directly from the credit card processing company.
c) If Credit Card use is not an option, please download the CMVA/ACVM Membership Application Form through the website and send it in with your cheque to the address indicated on the application.

Membership Information
a) membership lists are never sold. Chapter executive members can get lists of their members, for use in chapter activities.
b) membership information is available only to other members, not to non-members.
c) vendors at an annual meeting may obtain a list of attendees.

a) emails are sent to individuals, rather than to a long copy list, so people cannot use “Reply All” for commercial use
b) requests for membership contact information are forwarded to the individuals whose information is requested, rather than given to the requester. They can then respond if they choose.

a) Applications for CMVA/ACVM examination and certification will be kept for 5 years.
b) Paper exams are marked in the CMVA/ACVM office.
c) Assessment reports and exams are retained in the CMVA/ACVM office for a period of 5 years after lapsed re-certification to allow for an appeal process, and then shredded/deleted.
d) Re-certification forms will be kept for 5 years and then shredded/deleted.
e) Application for review of exam, complaint forms, and correspondence will be kept for 2 years after final action.
f) Names of certificate holders may be released on request. Notice of exam failure is sent only to the  exam candidate.